Shipping policy
Welcome to Camp Gear Shop. We are committed to delivering your outdoor gear safely and efficiently, so you can focus on your next adventure. Please review our shipping policy below for details regarding order processing, shipping methods, delivery times, and other important information.
Order Processing
All orders are processed within 4–7 business days after payment confirmation.
Please note:
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Orders are processed Monday through Friday, excluding public holidays.
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During peak seasons, promotions, or holidays, processing times may be slightly extended.
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Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Shipping Methods & Delivery Times
Standard Shipping
Carrier: DHL / FedEx
Estimated Delivery Time: 7–14 business days
Shipping Fee: $12.95
This option provides reliable international delivery with tracking services available throughout the shipment journey.
Free Shipping
Carrier: EMS
Estimated Delivery Time: 12–24 business days
Cost: Free on orders over $50
Customers whose order value exceeds $50 automatically qualify for free shipping via EMS.
Shipping Destinations
Camp Gear Shop currently ships to customers worldwide, with the exception of:
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Countries located within Asia
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Remote or restricted delivery regions
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Locations where shipping services are unavailable due to carrier limitations
If we are unable to deliver to your location after an order is placed, our customer service team will contact you promptly.
Tracking Your Order
Once your order has been dispatched, a tracking number will be sent to your registered email address.
You can use the tracking information provided by the carrier to monitor the progress of your shipment at any time.
If you experience any issues tracking your package, please contact our customer support team for assistance.
Packaging & Product Protection
Many of our products—including camping equipment, backpacks, outdoor accessories, optics, and climbing gear—require careful handling during transit.
To help ensure your items arrive in excellent condition, all orders are packaged using appropriate protective materials and inspected before shipment.
Customs Duties & Import Taxes
For international orders, customs duties, import taxes, VAT, and other destination-country fees may apply.
These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer. Camp Gear Shop is not responsible for any customs-related fees or delays caused by customs clearance procedures.
Delivery Information
Please ensure that all shipping information is accurate and complete when placing your order.
Camp Gear Shop is not responsible for delays, failed deliveries, or additional shipping costs resulting from:
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Incorrect shipping addresses
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Incomplete recipient information
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Refused deliveries
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Unclaimed packages
Delivery Inspection
Upon receiving your package, we recommend that you:
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Inspect the package for any visible damage before signing.
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Verify that all items have been received.
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Contact us immediately if any item is missing, damaged, or incorrect.
Claims regarding damaged or missing items should be reported within a reasonable time after delivery.
Contact Us
If you have any questions regarding shipping, delivery status, or tracking information, please contact our customer support team:
Camp Gear Shop
1616 Boring Lane, San Francisco, CA 94107
Email: service@outil.cazaboxshop.com
We appreciate your trust in Camp Gear Shop and look forward to supporting your next outdoor adventure.